2013 : Volume 33 Issue 1

Dance with problem customers: an examination of the moderating effect of emotional intelligence

Authors: Hsiu-Hua Hu
Journal: Chia Da Management Review. Jun. 2013, 33(1): 1-36.
Keywords: Conservation of resources theory; Emotional intelligence; Emotional labor tax; Positive service behaviors; Problem customer perceptions
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Inter-industry financial contagion and reorganization filings

Authors: Li-Chiu Chi
Journal: Chia Da Management Review. Jun. 2013, 33(1): 37-63.
Keywords: Financial contagion; Inter-industry effect; Reorganization filing; Creditor bank
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The behavior of commercial paper rates: data frequencies and great events

Authors: Chih-Hsiang Chang
Journal: Chia Da Management Review. Jun. 2013, 33(1): 65-104.
Keywords: Commercial paper rates; Data frequencies; Great events; Mean reversion; Random walk
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A study of the relationship among family business, CEO overconfidence and corporate innovation

Authors: Li Chang, Yi-Pei Chen, Chi-Ping Hou, Tsui-Jung Lin, I-Zhe Lee
Journal: Chia Da Management Review. Jun. 2013, 33(1): 105-140.
Keywords: Family business; CEO overconfidence; Corporate innovation, Moderating effect
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Virtual leader of a virtual team: he or it?

Authors: Ching-Wen Wang, Chyuan Sha, Wen-Chi Ho
Journal: Chia Da Management Review. Jun. 2013, 33(1): 141-169.
Keywords: Group decision support system; Leadership; Virtual team
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