The relationships among emotional capital, job satisfaction and organizational citizenship behavior: A cross-level analysis

Authors: Chung-Chu Liu, Shiou-Yu Chen, Chin-Hung Liao

Journal: Chiao Da Management Review. Jun. 2015, 35(1): 1-24.

Keywords:
Individual emotional capital; Group emotional capital; Job satisfaction; Organization citizenship behavior; Hierarchical linear modeling

Abstract:
Employee job satisfaction and organizational citizenship behavior are affected not only by individual-level variables but also by group-level variables. Hence, this study uses a cross-level approach to investigate the relationships among individual and group emotional capitals with job satisfaction and organizational citizenship behaviors. We first explore the individual emotional capital effects, and then group emotional capital effects. Based on hierarchical linear modeling, the study found individual emotional capital has significant positive effects on job satisfaction and organizational citizenship behavior, and so does group emotional capital within organizations. In addition, this study also found that group emotional capital has moderate effects on job satisfaction but organizational citizenship behaviors. According to the empirical findings, this study proposes that enterprises should take individual emotional capital into account when recruiting new employees, and then develop and accumulate the group emotional capital to facilitate the cohesive spirits and team work performance.