Exploring perceived value and usage of information systems in government context
Authors: Fang-Ming Hsu, Chiu司Tsu Fan, Tser-yieth Chenm, Shuwen Wang
Journal: Chia Da Management Review. Dec. 2013, 33(2): 75-104.
Keywords: Perceived value, Subjective norm, IS success, Government
Abstract:
Perceived value, Subjective norm, IS success, Government
Abstract: The usage of information systems in government agencies is different to that in business. This study
investigates the causal relationship of information systems (IS) usage from IS context to user's behavior in
government settings. Through empirical survey , the relationship among subjective norm, perceived quality,
perceived value, satisfaction and intention to use IS in government was examined. Analytical results indicate
that user intention to use IS in government is markedly influenced by social value and functional value and
not by conditional value. It is interesting to find that in government, in contrast to the business
environment, users' intention to use IS does not count on their satisfaction.