Exploring perceived value and usage of information systems in government context

Authors: Fang-Ming Hsu, Chiu司Tsu Fan, Tser-yieth Chenm, Shuwen Wang

Journal: Chia Da Management Review. Dec. 2013, 33(2): 75-104.

Keywords: Perceived value, Subjective norm, IS success, Government

Abstract:
Perceived value, Subjective norm, IS success, Government Abstract: The usage of information systems in government agencies is different to that in business. This study investigates the causal relationship of information systems (IS) usage from IS context to user's behavior in government settings. Through empirical survey , the relationship among subjective norm, perceived quality, perceived value, satisfaction and intention to use IS in government was examined. Analytical results indicate that user intention to use IS in government is markedly influenced by social value and functional value and not by conditional value. It is interesting to find that in government, in contrast to the business environment, users' intention to use IS does not count on their satisfaction.